Return Policy

Thank you for shopping with Setynia. Your satisfaction is our top priority, and we want to ensure you have a wonderful experience with us. Please read our return policy to understand how we can assist you with returns and refunds.

1. 6-Month Money-Back Guarantee

We believe in the quality of our products and offer a 6-Month Money-Back Guarantee for unopened items in their original condition. If you're not completely satisfied with your purchase, you can return it within 6 months from the date of purchase for a refund. 

When issuing a refund, please note that payment processing fees incurred at the time of the transaction are not refundable by platforms such as PayPal, Shop Pay, Google Pay, Square, Stripe, and Venmo. Therefore, the refunded amount will be the purchase price minus any applicable processing fees. 

2. Eligibility Criteria

To be eligible for a refund, please ensure:

• The product is returned within 6 months of the purchase date.
• The product is unopened, unused, and in its original packaging.
• Proof of purchase (e.g., order confirmation, receipt) is provided.

3. Return Process

4. Refunds

Once we receive and inspect the returned product to ensure it meets the eligibility criteria, we will process your refund. Refunds will be issued to the original payment method used during the purchase. Please allow up to 14 days for the refund to be processed and reflected in your account.

Please note: Shipping costs for returning the product are non-refundable. You will be responsible for the return shipping costs.

When issuing a refund, please note that payment processing fees incurred at the time of the transaction are not refundable by platforms such as PayPal, Shop Pay, Square, Stripe, Google Pay and Venmo. Therefore, the refunded amount will be the purchase price minus any applicable processing fees.

5. Non-Refundable Items

The following items are non-refundable:

• Products that have been opened or used.
• Products not in their original condition or packaging.
• Digital products or downloadable content.
• Items purchased on sale or with a discount.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at info@setynia.com with your order details, a description of the issue and photo evidence. We will provide instructions on how to proceed and will offer a replacement or refund, depending on the situation.

7. Contact Us

If you have any questions or need further assistance regarding our return policy, please feel free to contact us at info@setynia.com.

We appreciate your understanding and cooperation!

Thank you for choosing Setynia. Your satisfaction means everything to us.