Shipping & Delivery

Thank you for choosing Setynia. We want to ensure that your order reaches you as smoothly and quickly as possible. Below, you'll find all the information you need about our shipping and delivery process.

Shipping Methods

We use Royal Mail or Evri tracked services for all our orders to provide you with peace of mind and ensure your package arrives safely.

Delivery Times

• UK: Typically, orders arrive within 2-3 working days.
• Europe, US, and International: For these destinations, you can expect delivery within 5-9 working days.

Please note that these are estimated delivery times and actual delivery can vary due to factors such as customs processing, local postal services, and public holidays. We strive to dispatch all orders promptly and will provide tracking information so you can monitor your package's progress.

Incorrect Address

It’s important to double-check your shipping address before finalising your order. If you realise that you’ve entered an incorrect address, please contact us as soon as possible at info@setynia.com. We will do our best to update your information before the order is shipped.

However, if the shipment has already left our facility, we unfortunately cannot provide a refund for the order. In such cases, you might need to place a new order with the correct address.

Tracking Your Order

Once your order has been shipped, you will receive an email with tracking information. You can use this information to follow your package’s journey and ensure you’re available to receive it upon delivery.

Shipping Costs

Shipping costs will be calculated at checkout based on your location and the weight of your order. We offer free UK shipping on orders over £50.

For international orders, please be aware that customs fees and import duties may apply, depending on your country's regulations. These fees are the responsibility of the customer and are not included in our shipping costs.

Delayed or Lost Orders

While we strive to deliver your order within the specified time frames, there can be occasional delays beyond our control. If your order is significantly delayed or you believe it has been lost, please contact us at info@setynia.com, and we will work with Royal Mail to resolve the issue as quickly as possible.

Contact Us

If you have any questions or need further assistance regarding our shipping and delivery policy, please feel free to contact us at info@setynia.com.

We appreciate your understanding and cooperation! 

Thank you for choosing Setynia. Your satisfaction means everything to us.